HP LaserJet Pro 400 MFP M425 - Solve problems checklist

background image

Solve problems checklist

Follow these steps when trying to solve a problem with the product.

Step 1: Make sure that the product is set up correctly

Step 2: Check the cabling or wireless connection

Step 3: Check the control panel for error messages

Step 4: Check the paper

Step 5: Check the software

Step 6: Test print functionality

Step 7: Test copy functionality

Step 8: Check the toner cartridge

Step 9: Try sending a print job from a computer

Step 10: Verify that the product is on the network