HP LaserJet Pro 400 MFP M425 - Fax error messages

Fax error messages

Alert and warning messages appear temporarily and might require you to acknowledge the message by

touching the

OK

button to resume or by touching the Cancel button to cancel the job. With certain

warnings, the job might not complete or the print quality might be affected. If the alert or warning message is

related to printing and the auto-continue feature is on, the product will attempt to resume printing the job

after the warning has appeared for 10 seconds without acknowledgement.

Control panel message

Description

Recommended action

Communication error.

A fax communication error occurred between

the product and the sender or receiver.

Allow the product to retry sending the fax.

Unplug the product telephone cord from the

wall, plug in a telephone, and try making a call.

Plug the product phone cord into a jack for

another phone line.

Try a different phone cord.

Set the

Fax Speed

option to the

Slow(V.29)

setting or disable the

Fast(V.34)

setting.

Turn off the

Error Correction

feature to prevent

automatic error correction.

NOTE:

Turning off the

Error Correction

feature can reduce image quality.

Print the

Fax Activity Log

report from the

control panel to determine if the error occurs

with a specific fax number.

If the error persists, contact HP. See

www.hp.com/support/ljm425series

or the

support flyer that came in the product box.

Document feeder door is open.

Canceled fax.

The cover at the top of the document feeder is

open, and the product cannot send the fax.

Close the cover, and send the fax again.

Fax is busy.

Canceled send.

The fax line to which you were sending a fax

was busy. The product has canceled sending

the fax.

Call the recipient to ensure that the fax

machine is on and ready.

Check that you are dialing the correct fax

number.

Check that the

Redial if Busy

option is enabled.

Open the

Service

menu, and touch the

Fax

Service

button. Touch the

Run Fax Test

button.

This test verifies that the phone cord is

connected to the correct port and that the

phone line has a signal. The product prints a

report with the results.

If the error persists, contact HP. See

www.hp.com/support/ljm425series

or the

support flyer that came in the product box.

104 Chapter 6 Fax

ENWW

Control panel message

Description

Recommended action

Fax is busy.

Redial pending.

The fax line to which you were sending a fax

was busy. The product automatically redials

the busy number.

Allow the product to retry sending the fax.

Call the recipient to ensure that the fax

machine is on and ready.

Check that you are dialing the correct fax

number.

Open the

Service

menu, and touch the

Fax

Service

button. Touch the

Run Fax Test

button.

This test verifies that the phone cord is

connected to the correct port and that the

phone line has a signal. The product prints a

report with the results.

If the error persists, contact HP. See

www.hp.com/support/ljm425series

or the

support flyer that came in the product box.

Fax receive error.

An error occurred while trying to receive a fax.

Ask the sender to resend the fax.

Try faxing back to the sender or another fax

machine.

Check for a dial tone on the phone line by

touching the

Start Fax

button.

Check that the telephone cord is securely

connected by unplugging and replugging the

cord.

Make sure that you are using the telephone

cord that came with the product.

Open the

Service

menu, and touch the

Fax

Service

button. Touch the

Run Fax Test

button.

This test verifies that the phone cord is

connected to the correct port and that the

phone line has a signal. The product prints a

report with the results.

Decrease the fax speed. Ask the sender to

resend the fax.

Turn off error-correction mode. Ask the sender

to resend the fax.

NOTE:

Turning off error-correction mode can

reduce the quality of the fax image.

Connect the product to a different phone line.

If the error persists, contact HP. See

www.hp.com/support/ljm425series

or the

support flyer that came in the product box.

ENWW

Solve fax problems 105

Control panel message

Description

Recommended action

Fax Send error.

An error occurred while trying to send a fax.

Try resending the fax.

Try faxing to another fax number.

Check for a dial tone on the phone line by

touching the

Start Fax

button.

Check that the telephone cord is securely

connected by unplugging and replugging the

cord.

Make sure that you are using the telephone

cord that came with the product.

Make sure that the phone is working by

disconnecting the product, plugging in a

telephone to the phone line, and making a

voice call.

Connect the product to a different phone line.

Set the fax resolution to

Standard

instead of

the default of

Fine

.

If the error persists, contact HP. See

www.hp.com/support/ljm425series

or the

support flyer that came in the product box.

Fax storage is full.

Canceling the fax receive.

During the fax transmission, the product ran

out of memory. Only the pages that fit into

memory will be printed.

Print all of the faxes, and then have the sender

resend the fax. Have the sender divide the fax

job into multiple jobs before resending. Cancel

all fax jobs or clear the faxes from memory.

Fax storage is full.

Canceling the fax receive.

The amount of available memory for storing

faxes is insufficient to store an incoming fax.

If you are using the

Private Receive

feature,

print all received faxes to regain some memory.

If you still need more memory, clear faxes from

memory. Open the

Service

menu. In the

Fax

Service

menu, select the

Clear Saved Faxes

option.

Fax storage is full.

Canceling the fax send.

During the fax job, the memory filled. All pages

of the fax have to be in memory for a fax job to

work correctly. Only the pages that fit into

memory were sent.

Cancel the current job. Turn the product off,

and then turn it on again. Try sending the job

again.

If the error reoccurs, cancel the job and turn the

product off and then on a second time. The

product might not have enough memory for

some jobs.

106 Chapter 6 Fax

ENWW

Control panel message

Description

Recommended action

No dial tone.

The product could not detect a dial tone.

Check for a dial tone on the phone line by

touching the

Start Fax

button.

Unplug the telephone cord from both the

product and the wall and replug the cord.

Make sure that you are using the telephone

cord that came with the product.

Unplug the product telephone cord from the

wall, plug in a telephone, and try making a

voice call.

Make sure that the phone cord from the wall
telephone jack is plugged into the line

port.

Plug the product phone cord into a jack for

another phone line.

Check the phone line by using the

Run Fax Test

option from the

Service

menu on the control

panel.

If the error persists, contact HP. See

www.hp.com/support/ljm425series

or the

support flyer that came in the product box.

No fax answer.

Canceled send.

Attempts to redial a fax number failed, or the

Redial if No Answer

option was turned off.

Call the recipient to ensure that the fax

machine is on and ready.

Check that you are dialing the correct fax

number.

Check that the redial option is enabled.

Unplug the telephone cord from both the

product and the wall and replug the cord.

Unplug the product telephone cord from the

wall, plug in a telephone, and try making a

voice call.

Make sure that the phone cord from the wall
telephone jack is plugged into the line

port.

Plug the product phone cord into a jack for

another phone line.

If the error persists, contact HP. See

www.hp.com/support/ljm425series

or the

support flyer that came in the product box.

ENWW

Solve fax problems 107