Step 2: Check the cabling or wireless connection
1.
Check the cable connection between the product and the computer. Make sure that the connection is
secure.
2.
Make sure that the cable itself is not faulty by using a different cable, if possible.
3.
If the product is connected to a network, check the following items:
●
Check the light next to the network connection on the product. If the network is active, the light is
green.
●
Make sure that you are using a network cable and not a phone cord to connect to the network.
●
Make sure the network router, hub, or switch is turned on and that it is working correctly.
●
If your computer or the product is connected to a wireless network, low signal quality or
interference might be delaying print jobs.
4.
If you are using a personal firewall system on the computer, it might be blocking communication with
the product. Try temporarily disabling the firewall to see if it is the source of the problem.
146 Chapter 8 Solve problems
ENWW