Step 5: Check the software
1.
Make sure that the product software is installed correctly.
2.
Verify that you have installed the print driver for this product. Check the program to make sure that you
are using the print driver for this product.
- HP LaserJet Pro 400 MFP M425
- >
- Solve problems
- >
- Solve problems checklist
- >
- Step 5: Check the software
HP LaserJet Pro 400 MFP M425 - Step 5: Check the software
HP LaserJet Pro 400 MFP M425 > Step 5: Check the software
- Product introduction
- Paper tray
- Print
- Supported printer drivers (Windows)
- Change print-job settings (Windows)
- Change print-job settings (Mac OS X)
- Print tasks for Windows
- Use a printing shortcut (Windows)
- Create a printing shortcut (Windows)
- Automatically print on both sides with Windows
- Manually print on both sides with Windows
- Print multiple pages per sheet with Windows
- Select the page orientation (Windows)
- Select the paper type (Windows)
- Print the first or last page on different paper (Windows)
- Scale a document to fit page size (Windows)
- Create a booklet (Windows)
- Print tasks for Mac OS X
- Use a printing preset (Mac OS X)
- Create a printing preset (Mac OS X)
- Automatically print on both sides (Mac OS X)
- Manually print on both sides (Mac OS X)
- Print multiple pages on one sheet of paper (Mac OS X)
- Select the page orientation (Mac OS X)
- Select the paper type (Mac OS X)
- Print a cover page (Mac OS X)
- Scale a document to fit page size (Mac OS X)
- Create a booklet (Mac OS X)
- Additional print tasks (Windows)
- Additional print tasks (Mac OS X)
- Create archival-quality prints
- Use HP ePrint
- Use AirPrint
- Walk-up USB printing
- Copy
- Make a single copy
- Make multiple copies
- Copy a multiple-page original
- Collate a copy job
- Copy on both sides (duplex)
- Reduce or enlarge a copy
- Copy identification cards
- Optimize copy quality
- Adjust the lightness or darkness for copies
- Copy in draft mode
- Set the paper size and type for copying on special paper
- Set new default copy settings
- Restore copy default settings
- Scan
- Fax
- Connect fax to a telephone line
- Set up fax with a telephone answering machine
- Set up fax with an extension phone
- Setup for stand-alone fax
- Configure the fax time, date, and header
- Use special characters in fax headers
- Use the phone book
- Configure send fax settings
- Configure receive fax settings
- Set fax forwarding
- Set the answer mode
- Block or unblock fax numbers
- Set the number of rings-to-answer
- Set distinctive ring
- Set notification for new fax received to computer
- Use autoreduction for incoming faxes
- Set fax reprint settings
- Set the fax sounds volume
- Set stamp-received faxes
- Set the private receive feature
- Set fax polling
- Use fax
- Supported fax programs
- Cancel a fax
- Delete faxes from memory
- Use fax on a DSL, PBX, or ISDN system
- Use fax on a VoIP service
- Fax memory contents are retained when there is a loss of power
- Security issues when connecting internal networks to public phone lines
- Fax from the flatbed scanner
- Fax from the document feeder
- Use speed dials and group-dial entries
- Send a fax from the software
- Send a fax by dialing from a telephone connected to the fax line
- Send a fax with confirmation
- Schedule a fax to be sent later
- Send a fax combining an electronic and paper document
- Use access codes, credit cards, or calling cards
- Print a fax
- Reprint a fax
- Automatically print on both sides of received faxes
- Receive faxes when fax tones are audible on the phone line
- Receive faxes to a computer
- Solve fax problems
- Fax troubleshooting checklist
- Fax trace report
- Fax error report printing
- Set the fax-error-correction mode
- Change the fax speed
- Fax error messages
- Solve problems sending faxes
- An error message displays on the control panel
- The control panel displays a Ready message with no attempt to send the fax
- The control panel displays the message "Storing page 1" and does not progress beyond that message
- Faxes can be received, but not sent
- Product is password protected
- Unable to use fax functions from the control panel
- Unable to use speed dials
- Unable to use group dials
- Receive a recorded error message from the phone company when trying to send a fax
- Unable to send a fax when a phone is connected to the product
- Solve problems receiving faxes
- The fax does not respond
- The fax has a dedicated phone line
- An answering machine is connected to the product
- A telephone handset is connected to the product
- The Answer Mode setting is set to the Manual setting
- Voice mail is available on the fax line
- The product is connected to a DSL phone service
- The product uses a fax over IP or VoIP phone service
- An error message displays on the control panel
- A fax is received but does not print
- Sender receives a busy signal
- No dial tone
- Cannot send or receive a fax on a PBX line
- The fax does not respond
- Solve general fax problems
- Manage and maintain
- Use the HP Reconfiguration Utility to change the product connection
- Set up HP Wireless Direct Printing
- Use HP Web Services applications
- Configure IP network settings
- HP Device Toolbox (Windows)
- HP Utility for Mac OS X
- HP Web Jetadmin
- Product security features
- Economy settings
- Print when a toner cartridge is at estimated end of life
- Store and recycle supplies
- Replacement instructions
- Memory
- Update the firmware
- Solve problems
- Solve problems checklist
- Step 1: Make sure that the product is set up correctly
- Step 2: Check the cabling or wireless connection
- Step 3: Check the control panel for error messages
- Step 4: Check the paper
- Step 5: Check the software
- Step 6: Test print functionality
- Step 7: Test copy functionality
- Step 8: Check the toner cartridge
- Step 9: Try sending a print job from a computer
- Step 10: Verify that the product is on the network
- Restore the factory-set defaults
- Control panel help system
- Interpret control panel messages
- Control panel message types
- Control panel messages
- 49 Error, Turn off then on
- 50.x Fuser Error
- 51.XX Error
- 54.XX Error
- 55.X Error
- 57 Fan Error, Turn off then on
- 59.X Error
- 79 Error Turn off then on
- 79 Service error
- Black cartridge low
- Black cartridge very low
- Cleaning
- Device error, press OK
- Door open
- Genuine HP supply installed
- Incompatible black
- Install black cartridge
- Invalid driver Press [OK]
- Jam in Tray 1, Clear jam and then press OK
- Load Tray 1 <TYPE> <SIZE>, Press OK to use available media
- Load Tray 1, <PLAIN> <SIZE> / Cleaning mode, OK to start
- Load tray <X> Press [OK] for available media
- Load tray <X> <TYPE> <SIZE>
- Manual Duplex Load Tray 1, Press OK
- Manual feed <SIZE> <TYPE>, Press OK to use available media
- Memory is low. Press OK.
- Misprint, Press OK
- Print failure, press OK. If error repeats, turn off then on.
- Rear door open
- Remove shipping material from toner cartridge
- Replace black cartridge
- Unexpected size in tray <X> Load <size> Press [OK]
- Unsupported black cartridge Press [OK] to continue
- Used black cartridge is installed Press [OK] to continue
- Paper feeds incorrectly or becomes jammed
- Clear jams
- Improve print quality
- Solve copy quality problems
- Solve scan quality problems
- Solve scan to email problems
- Solve scan to network folder problems
- Solve fax quality problems
- Check the scanner glass for dirt and smudges
- Check the send-fax resolution setting
- Optimize for text or pictures
- Check the error correction setting
- Send to a different fax machine
- Clean the pickup rollers and separation pad in the document feeder
- Check the fit-to-page setting
- Check the sender's fax machine
- Perform a fax diagnostic test
- The product does not print or it prints slowly
- Solve walk-up USB printing problems
- Solve direct connection problems
- Solve wired network problems
- Poor physical connection
- The computer is using the incorrect IP address for the product
- The computer is unable to communicate with the product
- The product is using incorrect link and duplex settings for the network
- New software programs might be causing compatibility problems
- The computer or workstation might be set up incorrectly
- The product is disabled, or other network settings are incorrect
- Solve wireless network problems
- Wireless connectivity checklist
- The product does not print after the wireless configuration completes
- The product does not print, and the computer has a third-party firewall installed
- The wireless connection does not work after moving the wireless router or product
- Cannot connect more computers to the wireless product
- The wireless product loses communication when connected to a VPN
- The network does not appear in the wireless networks list
- The wireless network is not functioning
- Perform a wireless network diagnostic test
- Reduce interference on a wireless network
- Solve product software problems with Windows
- Solve product software problems with Mac OS X
- The print driver is not listed in the Print & Fax or Print & Scan list
- The product name does not appear in the product list in the Print & Fax or Print & Scan list
- The print driver does not automatically set up the selected product in the Print & Fax or Print & Sc
- A print job was not sent to the product that you wanted
- When connected with a USB cable, the product does not appear in the Print & Fax or Print & Scan list
- You are using a generic print driver when using a USB connection
- Remove software (Windows)
- Remove software (Mac OS X)
- Solve problems checklist
- Supplies and accessories
- Index
HP LaserJet Pro 400 MFP M425
Powered by printerdoc.net