When connected with a USB cable, the product does not appear in the Print & Fax or
Print & Scan list after the driver is selected.
Software troubleshooting
1.
Make sure that your Mac operating system is Mac OS X 10.5 or later.
2.
Use the + button to add the product to the Print & Fax (Print & Scan in Mac OS X v10.7) list.
Hardware troubleshooting
1.
Make sure that the product is turned on.
2.
Make sure that the USB cable is connected correctly.
3.
Make sure that you are using the appropriate Hi-Speed USB cable.
4.
Make sure that you do not have too many USB devices drawing power from the chain. Disconnect all of
the devices from the chain, and then connect the cable directly to the USB port on the computer.
5.
Check to see if more than two non-powered USB hubs are connected in a row on the chain. Disconnect
all of the devices from the chain, and then connect the cable directly to the USB port on the computer.
NOTE:
The iMac keyboard is a non-powered USB hub.