The product is in Ready mode, but nothing prints
1.
Print a configuration page, and verify the product functionality.
2.
Verify that all of the cables are correctly seated and within specifications. This includes the USB and
power cables. Try a new cable.
3.
Verify the IP address on the configuration page matches the IP address for the software port. Use one of
the following procedures:
Windows XP, Windows Server 2003, Windows Server 2008, and Windows Vista
a.
Click Start.
b.
Click Settings.
c.
Click Printers and Faxes (using the default Start menu view) or click Printers (using the Classic
Start menu view).
d.
Right-click the product driver icon, and then select Properties.
e.
Click the Ports tab, and then click Configure Port.
f.
Verify the IP address, and then click OK or Cancel.
g.
If the IP addresses are not the same, delete the driver, and reinstall the driver using the correct IP
address.
Windows 7
a.
Click Start.
b.
Click Devices and Printers.
c.
Right-click the product driver icon, and then select Printer properties.
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Solve product software problems with Windows 197
d.
Click the Ports tab, and then click Configure Port.
e.
Verify the IP address, and then click OK or Cancel.
f.
If the IP addresses are not the same, delete the driver, and reinstall the driver using the correct IP
address.
198 Chapter 8 Solve problems
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